00ue6u0hk3k0TObUi0h1.5217304914643809E12 (Customer) asked a question.
In our Production environment a user cannot reset their own password. But, they can in Test.
Processing, which is both the same in test and production, creates a user with an existing password. In test after the user signs in for the first time, they can reset their password. An email is sent with a Rest Password button.
However, in production the user gets an email with the verbiage below.
At this time your password can only be reset by an administrator. To send them a request, go to your Sign-in Help page. Then click the Request help link.
In both environments the users are associated to a Password Policy with a Rule that has Self-Service Password Reset to Yes.
No idea what I am missing.
Any insight would be helpful.
Thank you.
Make sure in the rule for the password policy, the user can change password is checked. Also double check your minimum password age setting.
Thanks for the response. I will review these setting in Production tomorrow morning with an Administrator (I don't have access to Okta prod). But for Test, the user can change the password. Plus minimum password age setting is unchecked.