bgek1 (bgek1) asked a question.
I am having a large number of our users not receiving the Okta Password Recovery Email. I would like to force users to setup a phone number for SMS password recovery.
Can I do that some how?
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
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Hi @bgek1 (bgek1),
Thank you for posting on the Okta community page!
I have done some research but unfortunately I wasn't able to find any information about how to force users to set up a phone number for SMS password recovery, therefore I would assume that this functionality is not currently supported.
I would recommend to submit a feature request in case you would like to see such feature. The best way to file a feature request would be from the community site.
Once feature requests are submitted they are visible to other Okta admins, who can vote on them to provide more visibility. Using this method will allow you to maintain visibility on your feature requests throughout the process.
Hi
Your have to enable email as a Self-service recovery option.
On Okta dashboard, go to Security -> Authentication -> Under Password tab, scroll down to Account Recovery, select checkbox for email next to Self-service recovery options.
And you are done!
Unfortunately, all of the account recovery "factors" are optional. There's currently no way to require a user to provide the necessary information to ensure successful account recovery.