User16299208025539504413 (Customer) asked a question.
OKTA goes to launch the Vonage Business app on Samsung phone or PAD and it just hangs, like it will not verify the user
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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Hi @User16299208025539504413 (Customer),
Thank you for posting on the Okta community page!
I would recommend to firstly check if there are any app sign on policies (in Okta) configured for this application, that might restrict access for Android devices. Also, I would check the system logs to see if there are any errors related to the last unsuccessful authentication.
Additionally, I would try to capture a Fidler trace when replicating the behaviour to see if any errors are being reported, in case nothing is being shown in the system logs. I have provided a documentation bellow on how to capture a Fidler trace:
I hope the above information is useful!