BalajiD.47986 (Customer) asked a question.
I'm trying to perform Okta desktop SSO but the IWA agent couldn't able to contact the service account of the active directory. It's showing an error in installing the agent.
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
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Hi @BalajiD.47986 (Customer) , Thank you for reaching out to the Okta Community!
Sounds like permission issue, the IWA app needs to be able to communicate with the AD Agent (mainly for health checks).
Sometimes, depending on the environmental configurations, the IWA agent might need to be installed on a different server than the one hosting the AD agent.
Here are a couple articles for DSSO troubleshooting in case you encounter other issues as well:
https://help.okta.com/en/prod/Content/Topics/Directory/dsso-troubleshooting.htm
https://support.okta.com/help/s/article/IWA-Troubleshooting-Guide?language=en_US
That being said, while the classic DSSO is still supported, my advice would be to look towards implementing the Agentless Desktop Single Sign-on.
https://help.okta.com/en/prod/Content/Topics/Directory/Configuring_Agentless_SSO.htm
Hope this helps!