
059jy (059jy) asked a question.
hello everyone we are having a problem with outlook 2013 that when entering a new email in outlook 2013 the OKTA verification window does not appear, we need your support since we cannot enter emails in the computer equipment

Hello _Rony Gonzales,
Thanks for posting,
You are NOT seeing the Okta MFA because the 'JSON refresh token period' for the Desktop/ Outlook rich client is set by default to somewhere between 14-90 days. It is this that is authenticating the user each time NOT a new authentication call to Okta IdP. O365 caches this and doesn't present it to the Okta IdP for authentication. If there is no authentication or 1FA then we i.e. Okta cannot invoke the 2FA or second factor - does that make sense? So you have 2 (or 3) options to move forward:
Let us know if this helps you.
Daniela Chavarria.
Okta Inc.