vdd6e (vdd6e) asked a question.
I can't finish setting up my email account on my iPhone because the okta authentication doesn't work
https://support.okta.com/help/s/article/Cannot-add-a-GSuite-account-on-iOS-devices?language=en_US
The above URL states that this is due to IMAP not being enabled in Google Workspace, so I checked the IMAP settings in Google Workspace and it is enabled.
How can I enable email account on my iPhone?
We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
More information
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
Select All
We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
More information
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
Select All
Hello @vdd6e (vdd6e)
Thanks for posting.
Some possible reasons why this is happening are
1- The G Suite application you have configured in Okta is configured with Secure Web Authentication and not SAML.
In that case I recommend you this document:
How to Configure SAML 2.0 for G Suite - https://saml-doc.okta.com/SAML_Docs/How-to-Enable-SAML-2.0-in-Google-Apps.html
2- If the Okta logs do no show the user signing into to G Suite through Okta your G Suite application may not be configured correctly
3- There is an SSO bypass.
For any of those options, we probably will need to jump into a meeting and check the configuration, You can open a support case with our team using the information in the link below: https://help.okta.com/en/prod/Content/Topics/Directory/get-support.htm
Let us know if this helps you.
Daniela Chavarria.
Okta Inc.