xtnxh (xtnxh) asked a question.
Our organization is trying to install a help desk and for that we need to establish multiple email accounts.
Our Okta/Google is connected via SAML
How do I go about logging into these other email accounts to verify?
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
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Hi Kris, Pleased to meet you, thank you for contacting Okta Support, my name is Alex, I'm happy to answer your question.
If you are planning to have for example, 4 Gmail accounts, you'd need to have 4 Gmail separate accounts in Okta, as the article below states in order for SSO to work, it must be a 1:1 authentication. Creating multiple accounts for a single user would complicate the intended functionality of single sign-on. Unfortunately, that means storing multiple usernames and passwords is not possible.
Your option however would be to create SWA, you do have the option of creating multiple integrations and assigning the user to each app under a different username. They would then click a different chiclet for each authentication.
Please see Okta's documentation below:
https://support.okta.com/help/s/article/Is-it-possible-to-have-multiple-usernames-associated-to-one-Okta-account-for-a-SAML-app?language=en_US
Thank you very much.