v7uxg (v7uxg) asked a question.
Push Notification on Apple Watch only works 1 time after restart then subsequently fails to notify me of an Okta Push
Push Notification on Apple Watch only works 1 time after restart then subsequently fails to notify me of an Okta Push.
Restart Watch
Enter OKTA Site
Push Notification Sent
Answer
Go to another OKTA site
No Push - opening App on Watch and scrolling down to [Yes] Button still works.
It is a lot more useful when the Push Notification functions.
Is there a way to fix this?
Apple Watch 7
Ver 8.3 (19S55)
But also failed similarly on Apple Watch 6 I used previously.
Hello @v7uxg (v7uxg)
I hope you are having a great day
Thank you for posting, you can try the following workaround:
1) Remove the Okta Verify setup from the portal.
2) Delete the account in Okta Verify on the iPhone.
3) Uninstall the Okta Verify app from the iPhone.
4) Verify that Okta Verify is no longer on the Apple Watch.
5) Reboot the iPhone and Apple Watch.
6) Install the Okta Verify app on the iPhone.
7) Setup Okta Verify in the portal, adding the account on the iPhone.
8) Allow notifications from Okta Verify.
9) Test verification.
If you still need further assistance you can open a new case with our service desk, in the link below you can find the information needed to open the support case: https://help.okta.com/en/prod/Content/Topics/Directory/get-support.htm
Have a great day ahead
Regards
Henry E.
Okta Inc