pllu2 (pllu2) asked a question.
One of my end-users got locked out of her account. I unlocked it, and we attempted to reset the password together, but we are stuck at a security question that she can't remember the answer to. Can I reset the security question? Or is there another way to reset her password without hitting the security question at all?
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
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Hello
I hope you are having a great day
If this is the security question for multi-factor authentication, within the user profile in OKTA, there is a "Reset Multifactor" button next to "More actions" drown down, this will allow you to proceed and reset the security question.
You can learn more about this topic by checking the information in the link below:
https://help.okta.com/en/prod/Content/Topics/Security/mfa/security-question.htm
Have a great day ahead
Regards
Henry Esquivel
Okta Inc