ChrisG.61708 (Customer) asked a question.
Hello, I have a user who is constantly receiving the notification email every time they use MFA. On a computer they have logged in to many times, every login triggers the email about a sign-in from a new or unrecognized device.
Any thoughts?
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
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Hello @ChrisG.61708 (Customer)
I hope you are having a great day
In this particular scenario, I suggest you check if the option for sign-in notifications emails is enabled for this customer, You can learn more using about this topic using the link below:
https://help.okta.com/en/prod/Content/Topics/Security/healthinsight/notifications-signon.htm
Please let us know if this was useful and allow you to solve your problem. Have a great day ahead
Regards
Henry Esquivel
Okta Inc
@User16308869954358539580 (Okta) I'm not sure you've answered the query here, the user (like myself) is enquiring about users receiving multiple email notifications for new devices when only a single device is in use and has been used to log into Okta multiple times before. Checking if the option is enabled doesn't really help, the option is clearly enabled but some users are getting effectively spammed every time they sign into an Okta application using the same device.
Has there not been a solution provided for this yet? Here it is June of 2022 and our users are experiencing the exact same issue. OKTA effectively does not "remember" devices users are using to sign into OKTA governed sites/applications, causing a high number of the "New sign-in notification" emails to be sent, and concerning users that it's suspicious since OKTA does not include the signed into site/app in the email. Help?