MaryS.60297 (Greatland) asked a question.
Remove Sign On Details section of New Device Notification Email
We are using the New Device Notification for our custom application and are finding users are confused by the Sign On Details sections, specifically the location - as it is not exactly where they are located - and the time as it is in UTC.
I tried to modify the template to remove the sign-on details section but received an error that the fields are required.
I get that that area should be kept in as it is important information, but as it is confusing our customers our thought is to remove that data but keep the email active. Only other option we have is to disable the email.
Is there any way to get around requiring the sign-on details?
Thanks
There isn't a way to remove required variables.
For another template where we ran into this we basically moved them to the bottom and used HTML/CSS to make them small and invisible to the user. It is really a hack job but the only way around it using their templating feature so we could provide the experience we wanted.