MaryS.60297 (Greatland) asked a question.
Remove Sign On Details section of New Device Notification Email
We are using the New Device Notification for our custom application and are finding users are confused by the Sign On Details sections, specifically the location - as it is not exactly where they are located - and the time as it is in UTC.
I tried to modify the template to remove the sign-on details section but received an error that the fields are required.
I get that that area should be kept in as it is important information, but as it is confusing our customers our thought is to remove that data but keep the email active. Only other option we have is to disable the email.
Is there any way to get around requiring the sign-on details?
Thanks
Hi there! Apologies for the lack of response to your question. Going forward, we're implementing a new process to ensure that all Discussions receive a response from either another Community member or from the Okta Support team within 7 days of posting. Thank you for your patience while we put this into action!
I know this question is a bit old now, but If you’re still looking for information or help I’d recommend reaching out to the fine folks in the Admin Pro Tips group to see if anyone there can help: https://support.okta.com/help/s/group/0F90Z000000EK23SAG/admin-pro-tips
Thanks 🙂