b3ybe (b3ybe) asked a question.
Has anyone else had issues with their Okta / Box integration and access?
Our team has run into several issues with permissions where a user (who is part of a group with editor permissions) will suddenly get a message that they now need access to the document and cannot open it. After a while it clears up and we can access it again, but it definitely gets in the way of working.
I've reached out to Box a few times about it, but I'm not getting any traction there and they seem dumbfounded. My hunch is that it might be related to Okta pushing group permissions out to applications (like Box), which is why we suddenly get kicked out, but at some unknown point later all is well again.
If anyone else has run into this or a similar situation and has suggestions to fix it (besides resetting our Google connection in Box), that'd be greatly appreciated!
Hello Kelley.
I'm Jerson from Okta support.
Based on this behavior is hard to tell without deeper investigation, what I recommend you is to gather a saml trace https://support.okta.com/help/s/article/Beginner-s-Guide-to-SAML?language=en_US, with this you can verify the permissions that Okta is sending to Box and confirm if there is something missing that Box requires.
Another thing to check is that the provisioning service account is an Admin in Box.
If further help is required please go ahead and open an okta support case as this can require more analysis from our end.
https://support.okta.com/help/s/?language=en_US