fnmt8 (fnmt8) asked a question.
I have a newer user that does not get emails to reset their password, either to their OKTA account email or their secondary. I have a test user account that I use in the org to 'test things' and that OKTA account does get password reset emails. They are both configured identical in OKTA
Hello @fnmt8 (fnmt8) , thank you for contacting Okta Community.
Your new user may want to check the spam folder, the publicity folder, and any rules or filters they may have in their inbox. If they are using a spam-filtering app, it is also worth checking there.
As an admin, you can check the user's logs. From the Admin dashboard, go under Directory, under People, and look up the affected user. On their profile, underneath their name, choose View Logs. This will display only the logs of this user so you can take a look at their entire activity. See if you can find whether the emails are being generated from Okta.
Another possible pain point could be the email address on the user's profile. Ensure that the primary (and, if applicable, the secondary) address is correct.
If you need more personalized assistance and you have a paid account, you can open a ticket here.
Regards.
--
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
More information
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
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Hello @fnmt8 (fnmt8) , thank you for contacting Okta Community.
Your new user may want to check the spam folder, the publicity folder, and any rules or filters they may have in their inbox. If they are using a spam-filtering app, it is also worth checking there.
As an admin, you can check the user's logs. From the Admin dashboard, go under Directory, under People, and look up the affected user. On their profile, underneath their name, choose View Logs. This will display only the logs of this user so you can take a look at their entire activity. See if you can find whether the emails are being generated from Okta.
Another possible pain point could be the email address on the user's profile. Ensure that the primary (and, if applicable, the secondary) address is correct.
If you need more personalized assistance and you have a paid account, you can open a ticket here.
Regards.
--
Help others in the community by liking or hitting Select as Best if this response helped you.