qkveh (qkveh) asked a question.
I am unable to login into my Okta from new phone and have formated the old phone
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
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Hi Piyush!
When you try to use Okta from a new device, often times there are steps to take on the Admin side of things to ensure that the Okta platform recognizes the device. If your Org uses device trust, steps to register the new device will need to be taken. Below is an example for an iOS device:
https://help.okta.com/en/prod/Content/Topics/Mobile/Okta_Device_Trust_Native_Apps_Safari_MDM_Devices.htm
If your org does not use device trust, and you're having issues with MFA, you will need to ask your Administrator to reset your MFA profile so you can re-enroll in the MFA types on the new device.
If you require further assistance, we would urge you to share your full use-case by opening a support ticket and we'll be happy to look into it further for you.
Best regards,
Brandon Wendorf
Senior Technical Support Engineer