mo2uu (mo2uu) asked a question.
Unable to modify account info and email on our okta account
Hello,
We are having an issue on https://epicgames.okta.com/enduser/settings
When we try to edit our profile and modify our Personnal information, nothing changes and it's not possible to edit anything. We tried clearing the cache, we a different browser and still no luck and the link to access the support https://jira.it.epicgames.com/servicedesk/customer/portals does not work at all. We also tried to reach out to epic support but they said it was on Okta support that we needed to address our problem.
Thank you,
Hi,
Thank you for reaching out to Okta Support.
To determine the source of the issue we need to review how the Okta tenant is setup.
Please file for a support Case to further investigate.
Kind Regards,
Cosmin Munteanu,
Okta Support Engineer