vp4qh (vp4qh) asked a question.
Locked Out of Administrative Accounts, Unable to reset
Good morning,
We are an MSP reaching out on behalf of our customer. Currently we are unable to manage their system due to our main account being locked out and we are unable to reset the password (it says it must be reset by another Administrator). We are also unable to put in a support case due to our secondary account not having Case Admin access.
We attempted to email both info@okta.com and support@okta.com as well as tried all of the advertised phone numbers to no avail.
Please guide us on how we can fix this to allow us to continue supporting our customer.
Thanks,
Damian
Hello @vp4qh (vp4qh) , thank you for contacting Okta Community.
If you have a paid production account with us, please leverage it to open a case via the support.okta.com site or call the support line so our colleagues can investigate and confirm if the issue is related.
If for whatever reason those options are not available for you, please contact your Okta Account Executive or Customer Success Manager, and they will be able to engage the Support team on your behalf.
If no paid developer or production account is available, the only option left is to sign up for a new free trial or developer account.
Regards.
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