lezt0 (lezt0) asked a question.
Hello
All users have to reset their password after 90 days. If they do not, their status will go into Password_Expired. For some users, this is not happening. They are still logging in with their old password and their status is active. Why is this happening to some users and not others? What can be done to fix this?
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
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These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
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Thank you for contacting Okta customer support! My name is Marcus and I'm with the Tier 2 Technical Support Engineering team.
If you have users that are not applying to a 90 password expiration, it's important to note where the password is being sourced from - Active Directory, LDAP, etc. If the user is Okta mastered - perhaps they changed the password recently to reset that 90 expiration. You can review System Log for the past 3 months to see if there are any events where the user changed their password.
Here are some System Log queries that can find this:
If the password is being sourced from a different directory like LDAP or AD, it's possible their profile is not properly linked to those sources anymore and will need to be confirmed in an import.
This case might be best to open a Okta Support case to further investigate this.