User login to Okta failure

Select Language

0D54z00006rrgoLCAQOkta Classic EngineOkta Integration NetworkAnswered2023-11-02T23:38:58.000Z2021-03-10T20:16:08.000Z2021-03-26T05:04:15.000Z

JuanB.86576 (Customer) asked a question.

Users getting locked out with multiple failed login attempts via Windows-AzureAD-Authentication-Provider/1.0

Reason:

NOT_ACTIVATED

Result:

Failure

Endpoint:

/app/office365/{key}/sso/wsfed/username13

LegacyEventType:

core.user_auth.login_failed

We are all cloud base and use Okta as our source of trust and use intune for laptops.

and wonder how to fix this issue so users don't get continuously locked out? and if anyone has encountered a similar issue

alexandru.dobos1.5506922853677444E12 (Vendor Management)
5 years ago
Hi Juan,

This is Alex from Okta Support,

This error is generally encountered when a user assignment to the application is not completed successfully. I advise checking the dashboard first for any error and if none are found, double check that the information on the user assignment matches their profile information in the external system.

If these fail, please open a case with Okta support so it can be investigated further.
Expand Post
00u9hjjhqa1qi75gA351.5487807193243792E12 (Customer)
5 years ago
Hey Alex wondering if we can address this issue further, I'm not noticing any mismatch on profile data for this specific user cleahey@brilliantcorners.org the logs show the end client is windows-azureAD authentication-provider. I figure re-adding the azure profile on the machine could solve it.

Expand Post
User15881814527884086130 (Behr)
5 years ago
I am having this same issue. Was their any further investigation?
Expand Post

This question is closed.