BarryH.24227 (TIME USA, LLC) asked a question.
When admins click Edit in a user's profile, we were previously able to edit all fields. In the past day or two this field is not editable.
This is true whether there's a phone number in the field or not.
What would cause the field to suddenly become uneditable?
Thanks in advance.
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
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Hi Barry! This is Cezar with Okta support.
Most likely, the attribute that handles phone number was changed to ,,Read only,, from ,,Read-Write,, . To see what type this attribute is set as , please go to Directory->Profile Editor -> Next to Okta click Profile -> Search for the attribute phone number and click on the big information button next to it -> See if it's set to Read or Read-Write. Change it to read-write if needed.
If this doesn't solve the issue, feel free to open a case with us to further investigate.
Hi Cezar,
Thank you for the tip! It appears that the field is populated by our soft phone software, Ring Central
What's strange though is that until about a week ago the field was editable, and this setting hasn't been touched since we first created the integration. What could have caused the change?
Appreciate the help!
Ringcentral might have been changed to become a profile master. In that case, one or all the user's attributes(for users coming in from ringcentral) would be modified to read only. You can check the RC integration within Okta -> Provisioning -> To Okta -> see if checkbox for ,,allow ringcentral to master okta users,, is ticked.
As previously mentioned, please feel free to open up a case with us for a more detailed investigation.
Thank you for the info. All set.