i8o7s (i8o7s) asked a question.
Case:
We want to individualize our email templates (e.g. activation email) based on user attributes. E.g. formal/non-formal email or different logo depending on user attribute.
What we found:
There is the option to customize the emails by language -> We would have to misuse the languages, which will cause some issues in the future.
There is the option to use variables contained to this table: https://help.okta.com/en/prod/Content/Topics/Settings/settings-EL-activation.htm -> The variables are very limited and there is no option to use individual user variables.
Possible solution: We use dynamic Link Parameters in the template combined with user attributes
e.g. <img src="https://de.company.com/logo.jpg?department=${user.department}" height=" 100" />
-> with user.department beeing a mandatory user profile attribute.
Is there a way to acces user attributes in the email engine? Or is there another solution to this case?
Hi,
At the moment, the email templates only support the attributes in the link that you have attached:
https://help.okta.com/en/prod/Content/Topics/Settings/settings-EL-activation.htm
For an enhancement, I recommend to submit an idea to our community forums for this to be implemented. We use this model to empower Okta admins to make requests and to solicit input from the community who also share your desire for this kind of enhancement, not to mention that it will be tracked while going forward. To submit a new idea, in the Admin Dashboard-> Help & Support-> Product-> Ideas-> Post idea.
You can use workflows console to send the customized email