Julienv.70287 (Yaska) asked a question.
Outlook on Windows 10 does not authenticate with OKTA
Hi all!
I'm running into issues with Office 365 where authentication now works perfectly for almost everything except for some users.
The issue is:
When using Outlook, users add their new account.
They expect an OKTA authentication window to appear but the only thing I see is a regular prompt asking for login and password.
Outlook does not pick up the fact it needs to authenticate through OKTA.
This happens for some users, not all users.
Does anyone know how to remediate to this?
Thanks in advance,
Julien
If it's some users and not all, the first thing I'd check is what group they belong to. Since Okta policies and O365 license management are done via groups, I'd check whether the affected users are in some AD/Okta group that's being handled differently.
Not the issue...
It's working for Mac users not Windows users.
You might want to raise a Support case then, there are probably a few things that could be going wrong.
Are you using desktop SSO with the IWA agent? Its behaviour can differ between Mac and Windows (and between browsers).