bvkdd (bvkdd) asked a question.
I have a user that gets locked out at least once a day. Does anyone have any suggestions as to where to look to find out why? He is NOT getting locked out in Active Directory..
Thanks
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Can you post the entry from the Okta system log(s) for this user/these users?
I will look for that and get it posted shortly
It appears to be tied somehow to Office 365
Can you expand that using the black circle with the white arrow? I assume you have modern auth enabled in the tenant. Are there any sign on policies for O365 configured? Any errors under dashboard --> Tasks?
We recently integrated our Okta and Office 365, and this is literally the only user that continues to get locked out. When I changed my password, I simply had to enter my new password in Office to match it at the login, and never had an issue.
Alex - when you configured O365, was it for SSO (WS-Fed), provisioning, license management, etc? Was it for a single domain tenant, etc? Why i'm asking is the comment above re you changing your password to match what was in Okta.
finding out now
my boss thinks it's ws-fed
I got this trying to force Office to use his AD password
Alex - when WS-Fed is setup, all user objects need to be managed via Okta or Active Directory, depending on how you have your environment set up.