mn5z2 (mn5z2) asked a question.
Im from IT Team and i manage Okta for my organisation, few of our users getting locked out frequently even with no attempt to sign in, and when their account logs are checked it says incorrect password while the users havent attempted to sign-in.
Users get the locked out mails at random time of the day.
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
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Hello @mn5z2 (mn5z2) Thank you for reacting out to our Community!
This could be an attempt to access the account or brute force. We would recommend to review the logs and see where the login attempt are coming from. Please see the following articles that might help:
https://support.okta.com/help/s/article/Troubleshooting-Distributed-Brute-Force-andor-Password-Spray-attacks-in-Okta?language=en_US
https://www.okta.com/resources/whitepaper/how-adaptive-mfa-helps-mitigate-brute-force-attacks/
https://www.okta.com/identity-101/brute-force/#:~:text=Brute%20force%20attack%20types&text=The%20hacker%20chooses%20one%20target,username%20that%20it%20belongs%20to.
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Hi Paul,
The issue has been sorted now, the MDM tool Kandji passport was getting hung for few users after they change their password from Okta,and the Kandji passport was attempting to sync in the backend with Okta, hence users were getting locked out. The passport was flushed and asked the users to reboot their system and login using their credentials, once this is done, the users no longer faced the issue aagain.