AshwiniM.34323 (Customer) asked a question.
Disable Security Question
Hi,
Can you please enable settings in Security -> Authentication that will help us disable Security Questions on both our preview and prod accounts
Ashwini
- User15851122134349081871 (North Central-Enterprise)
Are you an Okta admin for your org? You should be able to configure which MFA factors are required or not, or available or not. https://help.okta.com/en/prod/Content/Topics/Security/MFA.htm
- AshwiniM.34323 (Customer)
Hi @User15851122134349081871 (North Central-Enterprise) ,
Yes, I am an Okta admin for our org. I do not see that factor listed under Security -> Multifactor.
We found these two discussions or answers to disable security questions:
- Doing it from Security -> Authentication https://support.okta.com/help/s/article/How-to-disable-the-recovery-security-question?language=en_US. We can't see the disable setting here for us enabled.
- Doing it from Security -> Multifactor https://support.okta.com/help/s/question/0D50Z00008C3jU2/remove-security-question?language=en_US. We can't see Security Question in Multifactor in our MFA list.
Can you help us with either of the options by enabling them?
Expand Post- User15851122134349081871 (North Central-Enterprise)
Ah, OK. Do you know what level of Admin you are? Not all Admin roles can change this.
You should raise a support case asking for this to be turned on.
- TSGH.34713 (Customer)
Hi I am Org Admin,
We need to disable security question when user first time login to Okta account.
I don't below option Additional self-service recovery option.
- Select Legacy Policy, click Edit, and scroll down to Account Recovery.
- Clear the Security question check box under the Additional self-service recovery option.
Expand Post
This question is closed.
Are you an Okta admin for your org? You should be able to configure which MFA factors are required or not, or available or not. https://help.okta.com/en/prod/Content/Topics/Security/MFA.htm