JaredL.03487 (Customer) asked a question.
I am using Okta to provision users into 365 from my on-prem AD. That process is working as expected, and I can push users into 365, assign licenses, etc. However, when I view the user list in the Teams Admin Center, the only users that are listed are users that are created directly in 365. All of my users synced from AD through Okta do not show in the Teams user list, so I cannot make adjustments/assignments to those users.
The synced users that have a Teams license assigned are able to utilize Teams without issue, but they do not show in the Teams admin center. This is preventing me from using/testing other services (audio conferencing) properly. Curious if anyone else has run into that issue and might be able to point me in the right direction on how to get it resolved.
Thank you for reaching out, my name is Adrian with Tier2 team.
Is expected that Okta can only push users into Office 365 and as you mentioned, all those users are visible in the Office Admin Portal.
I am not quite sure how Office 365 will manage those users to be visible into other Microsoft application. (Teams/exchange etc)
I will suggest to reach out to Microsoft Support team as well for further investigation regarding this matter. Otherwise from Okta side, we send all the users details into Office 365.
https://help.okta.com/en/prod/Content/Topics/Apps/Office365-Deployment/deploy-main.htm#3.
Adrian,
Thanks for the feedback. Helped get me some traction and hopefully closer to resolving this.
I did open a case with Microsoft Support, and they are pointing me to the fact that I don't have either msRTCSIP-PrimaryUserAddress or proxyaddresses populated in AD with a SIP address as my issue. I am also currently using Okta User Sync (vs Universal Sync) to provision users into 365 from Okta, so I am going to explore that change to bring in more attributes from on premise AD (including proxyaddresses).
Thanks.