JohnH.68593 (Customer) asked a question.
Palo Alto GlobalProtect VPN and SAML, authentication slowness and errors...for some people
Hi Everyone, recently setup saml auth on my palo firewall to allow for use of Okta and MFA for VPN authentication through global protect. For those and the folks I tested with, it all works great and as expected. However for a few of my windows users when we hit "connect" in the global protect client it's like the client is trying to open a webbrowser pointed at okta, sits for a while, will go to not responding if you click the window, and then after minutes (say 5) you get a popup that authentication failed. I'm guessing this has to be some random browser setting, old cookie, cert thing? Any ideas/anyone who has seen this before?
Hi there! Apologies for the lack of response to your question. Going forward, we're implementing a new process to ensure that all Discussions receive a response from either another Community member or from the Okta Support team within 7 days of posting. Thank you for your patience while we put this into action!
I know this question is a bit old now, but If you’re still looking for information or help I’d recommend reaching out to the fine folks in the Admin Pro Tips group to see if anyone there can help: https://support.okta.com/help/s/group/0F90Z000000EK23SAG/admin-pro-tips
Thanks 🙂
I am not sure how adding yet another place to look for answers and ask questions is helpful.