oi8ak (oi8ak) asked a question.
Error occurred will assigning this app.
Automatic provisioning of user xxxxx to app Workramp failed. Error while creating user xxxxx@xxxxx: Conflict. Errors reported by remote server. Duplicate resource
Hi Chris - I would recommend creating a ticket and reaching out to our support team if you haven't already 🙂 Thanks!
It sounds like the user account that Okta is trying to provision in Workramp already exists. And the conflicting account may not be in your instance of Workramp. Maybe the user in question created their own account independently, outside of your instance, but Workramp enforces unique account usernames globally.
We encounter this a LOT with LucidChart. Some users create "free", standalone LucidChart accounts to try out the service, and then when we attempt to onboard them into our corporate instance, LucidChart rejects the provisioning attempt because the user created their account using their corporate email address. Then I have to contact the user and get them to rename or delete the account that is interfering with provisioning, then have Okta retry the provisioning.
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
More information
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
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It sounds like the user account that Okta is trying to provision in Workramp already exists. And the conflicting account may not be in your instance of Workramp. Maybe the user in question created their own account independently, outside of your instance, but Workramp enforces unique account usernames globally.
We encounter this a LOT with LucidChart. Some users create "free", standalone LucidChart accounts to try out the service, and then when we attempt to onboard them into our corporate instance, LucidChart rejects the provisioning attempt because the user created their account using their corporate email address. Then I have to contact the user and get them to rename or delete the account that is interfering with provisioning, then have Okta retry the provisioning.