I recently installed PagerDuty app for my Android cell phone. Since my company uses Okta, I try to sign in using Identity Provider. I enter the our subdomain, and click on the “Sign in with your identity provider” button. That opens a web page that connects to Okta, which will authorize access to PagerDuty. I enter my username and password and click “Sign in” button. After this, the page says Signing in to PagerDuty and stays there forever.

If I try this from the phone browser, login works fine. I contacted PagerDuty support first, but they said since phone browser login works, the issue is probably with Okta. I am not sure if that's the case, but I wanted to contact here to see if there are any known issues.

• Like I mentioned, I installed the PagerDuty app for the first time about 3 weeks ago.
• I could never login to the app through Okta single sign-on. (Not that there is any other way for me to login)
• I cleared the app cache, phone cache, uninstall, re-install the PagerDuty app, it didn't work.
• My company uses Duo for MFA. After entering my user name and password, occasionally I am asked for Duo code, but most times, login page hangs indefinitely. A few times I was asked for Duo code, however the login still hang all the time after that step.
• For all other Android users in my company, PagerDuty app works fine.

Android version is 8.0.0, phone brand is Samsung Galaxy S7.

Thanks