szbvn (szbvn) asked a question.
Hi,
When I activate a user's account and an activation email is sent to the user, the user is not receiving the activation email. She checked and it is not going into her junk folder - it seems that it is being rejected by the company's email server
The default configuration has the activation emails coming from noreply@okta.com with the subject 'Welcome to Okta!'. (You can check to see if you have a default or custom setting by going to https://YOUR_TENANT.okta.com/admin/settings/emails) I would have their system administrator check for these emails in their filtering, and possibly whitelist the domain if multiple users need to receive these emails.
Another option is to go to their profile in Okta and choose 'Set Password & Activate' which would essentially remove the need for the activation email. You would want to make sure that you have a secure method of delivering the password to the user after doing this. Also keep in mind that future emails from Okta may still be blocked by their system.
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
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The default configuration has the activation emails coming from noreply@okta.com with the subject 'Welcome to Okta!'. (You can check to see if you have a default or custom setting by going to https://YOUR_TENANT.okta.com/admin/settings/emails) I would have their system administrator check for these emails in their filtering, and possibly whitelist the domain if multiple users need to receive these emails.
Another option is to go to their profile in Okta and choose 'Set Password & Activate' which would essentially remove the need for the activation email. You would want to make sure that you have a secure method of delivering the password to the user after doing this. Also keep in mind that future emails from Okta may still be blocked by their system.