susab (susab) asked a question.
If a user is locked out of Active Dir, and therefore cannot log into their domain computer, how can they unlock their AD account utilizing Okta? In a sense, it is typically done with a PSS product and the Windows Gina. If locked out of AD, they cannot gain access to to their Okta org to unlock AD account.
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
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Hi Larry, this sounds frustrating. I've asked my support team colleagues to look into this and help out.
In the meantime, wondering if anyone else here in the Community has solved this problem, and can share the solution?
Thank you!
Larry Cortez
Sent with BlackBerry Work
(www.blackberry.com)
Hi Larry,
Yes this is possible via OKTA. You can setup self service account unlock via OKTA for AD accounts from your Admin console -> Security > Authentication > Active Directory-> Scroll Down and edit the Legacy rule to allow Self service account unlock. I added the Okta security policies documentation below:
https://help.okta.com/en/prod/Content/Topics/Security/Security_Policies.htm
We also have a softlock feature. For AD-mastered users, Okta provides a Softlock feature, used in conjunction with AD to prevent end-user lockouts. Previously, repeatedly entering an invalid password during Okta login could lock an end-user out of their Windows account and hardware device. This option also prevents a malicious third party from using Okta to lock up an end user via the web.
Documentation below:
https://support.okta.com/help/s/article/How-does-the-password-policy-soft-lock-functionality-work