Not populating username and password fields

7 years ago

Hi Richard,

Please be aware that The Template Plugin App is not effective for sites that:

Do a lot of dynamic HTML creation. Sites like this may fail with this approach because the elements the plugin is looking for won't be present when the plugin fires.
Require a parameter beyond just username and password, as they can use Template Plugin App 3 Fields if the parameter is static and doesn't change.
Have multiple steps in the login process, or load multiple pages between the initial URL and the one that contains the form.
Use frames or iframes to contain the form. Sometimes you can avoided this by using the URL of the frame content as the starting URL. (Use Inspect Element to figure this out.)

More information can be found here:

However I suggest opening a support ticket would be the best course of action in this case as there are far to many variables to determine the cause.

molly.masterson1.5499146976511477E12 (Okta)
7 years ago
Hi @Richard - thanks for reaching out! I've escalated this issue to our support team who should be reaching out to you shortly.
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edgar.hulpan1.5524126096897947E12 (Vendor Management)
7 years ago
Hi Richard,

Please be aware that The Template Plugin App is not effective for sites that:
Do a lot of dynamic HTML creation. Sites like this may fail with this approach because the elements the plugin is looking for won't be present when the plugin fires.
Require a parameter beyond just username and password, as they can use Template Plugin App 3 Fields if the parameter is static and doesn't change.
Have multiple steps in the login process, or load multiple pages between the initial URL and the one that contains the form.
Use frames or iframes to contain the form. Sometimes you can avoided this by using the URL of the frame content as the starting URL. (Use Inspect Element to figure this out.)

More information can be found here:
https://help.okta.com/en/prod/Content/Topics/Apps/Apps_Configure_Template_App.htm

However I suggest opening a support ticket would be the best course of action in this case as there are far to many variables to determine the cause.

Expand Post