
00udm1sfkbgXGu1Lh0y1.5259745087518672E12 (Biogen) asked a question.
Are there known problems with OKTA profile setup in China?
Our new users in China are experiencing problems with the QR code process steps. We scan the QR code on computer screen using phone but the process does not successfully complete.
How can we troubleshoot the failures of QR code acceptance? (to confirm - this is China only, we have many other locations using verify without any QR code issues)
Cheers! Pete

Hi Peter- looks like Bryan from our support team replied offline to you so posting here in case others have a similar question:
Hello Pete,
As far as we're aware, there aren't any issues associated with China with QR code. It looks like you're going through an MFA enrollment using Okta verify which requires the QR code scan. A few things to check are:
You can also configure an account manually by doing the following:
Please reference the following article for more details: https://help.okta.com/en/prod/Content/Topics/Mobile/Okta_Verify_Using.htm
If you need further assistance, feel free to create a case with us and we'll investigate further.