AlexandreS.73120 (Customer) asked a question.
Unable to verify the service account. Error code: 1000 when installing OktaSsoIwa-1.11.5
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
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Hello Alexandre,
The Error 1000 can be caused by various different factors some of which are dependent on the OS it is being installed on. It might be easier to open a support case with Okta Support and we can assist troubleshooting the issue over a screen share session. A couple of things I would recommend looking at without additional information is to ensure the server is domain joined, run the installer as an administrator, make the service account is a local admin on the server, and the last one which I am pretty sure you already have done is to see if it install after a clean reboot.
Thank You,
Ruchir Parikh
Technical Support Engineer
Okta Global Customer Care