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0D50Z00008G7Uz5SAFOkta Classic EngineAdministrationAnswered2024-04-30T09:18:25.000Z2018-04-04T21:39:29.000Z2019-07-29T21:12:43.000Z
Okta Verify crashes when used on iOS 10.3.3
I have two iPhone 5 phones in my organization running the latest OS these phones will support, iOS 10.3.3.  When Okta Verify is run on them it appears to immediately crash.  I have tried clearing the account history on the phones with no change.  Is this a known issue?  If so are there plans to support iOS 10.3 in the future?

  • This fix, Okta Verify for iOS 3.8.2, has now been released as of yesterday afternoon. Please update the application through the App Store and you should be all set.

    Selected as Best
  • This fix, Okta Verify for iOS 3.8.2, has now been released as of yesterday afternoon. Please update the application through the App Store and you should be all set.

    Selected as Best
  • j5v7c (j5v7c)

    Hello Joe,

     

    Thanks for posting your inquiry in Okta Community Portal.

     

    If you receive a great answer to your question(s), please help readers find it by marking it the best answer. Hover over the answer and click "Best Answer." 

     

    Thank you,

     

    Dylann Fezeu

    Okta Help Center Team
    Expand Post
  • 05j9f (05j9f)

    It also does not work with iPad OS 13. I just starts then crashes. No updates in the app store yet.

  • gg4b4 (gg4b4)

    I have the same symptom: Okta Verify app crashes within a fraction of a second of launch on iPhone 7 running iOS 12.4. I've tried deleting the app and reinstalling, force restart, etc. no change. Only variation is the exact time it takes for Okta Verify to crash. Usually it crashes so quickly that I just see a brief flash. Once in a while, I get about a quarter of a second to see the outline of the main setup screen before it dies.

    Expand Post
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Okta Verify crashes when used on iOS 10.3.3