a5i9v (a5i9v) asked a question.
As an admin how do i assume a user to troubleshoot issue with gmail?
We use SAML SSO in Gmail and Salesforce. When i login as an admin how do assume a user so i can troubleshoot an issue with thier Gmail ?
- j5v7c (j5v7c)Hi John, my name is George from Okta Support.In order to troubleshoot an issue with Gmail, you can check the following:1. Dashboard tasksIf the user does not have the G Suite application assigned to them this may be caused by a provisioning issue depending on the case. To access the tasks section from your Okta Admin panel click on Dashboard -> Tasks -> Search for the person affected by the problem.2. Check the system log for any errors. You can access the system log by going to Reports -> System log. In this section you can check for errors by filtering the report by date, user and application name and entry category.3. Lastly, if this is an issue with only one user that previously had access to Gmail and nothing changed in Okta you I would also recommend to investigate his account in Gmail in case the account is disabled or the access is restricted. If none of the above steps help, please do not hesitate and open a support ticket(by using the button on the top right side) for further assistance.Expand Post
- j5v7c (j5v7c)This is an extremely helpful troubleshooting toolExpand Post
- a5i9v (a5i9v)This question needs to move to the unresolved section.Expand Post
This question is closed.
