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0D50Z00008C3jWlSAJOkta Classic EngineAdministrationAnswered2024-04-16T12:47:20.000Z2018-01-10T15:32:19.000Z2018-01-11T15:11:35.000Z
User Lockout
What would be the best practice when unlocking user? Should I unlock user via OKTA or directly from AD? If locked out in okta, will I be lockout in AD as well? If AD account has been locked out, can I unlock it via OKTA? AD is the Profile Master in this scenario.

 

Users can't login still even after unlocking the account in OKTA.

Pablo likes this.
  • User can be unlocked in AD via Okta . 

    You will first have to add a Rule to your Active Directory password policy which allows for users to change their AD passwords in Okta. (Security > Authentication > Active Directory Password Policy > Add Rule) Once this is activated, then you can click a user's name from the People page and you should have the option of clicking the Reset Password button in the upper right of the user's page.

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User Lockout