Customer Support Resources

Your central hub for resources on working with Okta Customer Support

Self-Service Resources

As you're trying to find a solution, be sure to review the resources below.

Questions
Ask questions and grow your expertise
Knowledge base
Find quick solutions in how-to and troubleshooting articles
Product hubs
Find key resources for our industry leading products, solutions and services

Getting Started with Customer Support

Maximize your support experience, from efficient discovery to resolution.

Tips for fast research and accurate results across all Okta Support resources
The step-by-step process of opening a case with Okta Support
Know when to escalate a case, the process, and how our teams mobilize
The communication channels and timelines we use during service disruptions

Resources for Admins

Knowledge base articles that share best practices and how-to's for Admins.

Best Practices for Securing Okta Admin Accounts
FAQs about User Records in the Okta Customer Support System
Assigning Custom Admin Roles to IT Support Staff
How to Manage Okta Help Center User Accounts
Admin Session Lifetime/Idle Timeout Security Enhancements
How to Configure Self-Service Password Recovery for Okta Admins
Configure Self-Service MFA Recovery for Okta Admins
Unblocking an Email Address From the Okta Email Address Bounce List via API

Additional Video Resources

Get help and learn via our how to videos and more.


Learn how to unlock your Okta account as an end user using the Okta self-service account unlock process.


Learn how to adjust email notifications received as an Okta Admin.


Learn how Super Admins can assign the new case admin permission.

Learn how to unlock your Okta account as an end user using the Okta self-service account unlock process.