Attempting to use the Jira - Create Issue card in Okta Workflows fails with the following error:

{
  "_error": true,
  "retry_count": 0,
  "flo": 123456,
  "method": "qh0GWl3aV",
  "execution": "{execIDHere}",
  "module": "jira2.createIssue",
  "kind": "Node Error",
  "message": "Module: Field not found.",
  "code": 500,
  "description": "Node Error",
  "steps": 39,
  "source": {
    "flo": "jira2:0.3.217:createIssue",
    "method": "XuXoX1xeOPUF",
    "execution": "{execIDHere}",
    "module": "control.custom"
  },
  "_fatal": null
}

• Okta Workflows
• Jira Create Issue card

The error can occur if a Field selected as Input on the Create Issue card is removed from the Issue Type with the Jira system. The fields sync in the backend in Workflows, and when the card attempts to use a field, it is no longer available.

If it is unknown which field was removed, in Workflows, Duplicate the card and compare the Inputs selected on the duplicated card vs the Inputs that are set on the original card.

Example where the Environment was removed on the Jira side:

There are two options:

1. If the field is needed, re-add it to the Issue Type within the Jira system and then use the Create Issue card as configured.
2. If the field is not needed, update the Create Issue card in Workflows to not use the field further.
   1. Click the Settings/Other Options gear icon.
   2. Click Choose fields.

1. 3. Select the desired fields and click Save.

Related References

• Similar Issue with different error if using Jira Service Management - Create Request card: Workflows Jira Service Management Create Request Card Not Working with Error: The field '' could not be found."