VMware Workspace ONE Push Group "Error while trying to get the group <group name> with the externalId <externalId> and id <id>"
May 22, 2025
Okta Integration Network
Okta Classic Engine
Okta Identity Engine
Overview
VMware Workspace ONE push group fails with the following error visible in the Okta dashboard:
Unable to update Group Push mapping target App group <group name>: Error while trying to get the group <group name> with the externalId <externalId> and id <id>[status=ACTIVE,name=<name>,description=<description>,externalId=<externalId>,appInstanceId=<appInstanceId>,userGroupId=<userGroupId>
Applies To
- VMware Workspace ONE
- Provisioning
- Group Push
- Error
Cause
This error is generated because the API key from Workspace ONE that is provided in the API Token field in Okta is incorrect.
Solution
- Go to Okta Admin Console and navigate to Applications > Applications > VMware Workspace ONE > Provisioning > Integration > Edit.
- Enter the valid API key that was created in VMware Workspace ONE.
- Click Test API Credentials, verify the connection was successful, and then click Save.
- Then navigate to Applications > VMware Workspace ONE > Push Groups, and attempt the group push again.
