Loading

Skip to Navigation Skip to Main Content

Search

Search

Select Language

SuccessFactors API Error "Could not verify administrator credentials"

Last Updated: Oct 22, 2025

Okta Integration Network

Okta Classic Engine

Okta Identity Engine

Overview

When authenticating the API credentials in the Provisioning tab of the SuccessFactors integration, the following error is returned:

Could not verify administrator credentials

Applies To

SuccessFactors
Provisioning
API credentials

Cause

This error can be caused by:

Admin Username or Admin Password values are incorrect.
Company ID is incorrect.

Solution

The Company ID, Admin Username and Admin Password fields are case sensitive. Please ensure that:

Admin Username or Admin Password values are copied correctly and including capitalisation.
The Company ID is correct and properly capitalised.

Was this content helpful?

Recommended content

Knowledge Article

Salesforce API OAuth Error "Could not verify Salesforce administrator credentials" in Okta

Knowledge Article

Confluence API Error "Could not verify the Confluence administrator login, password; please confirm that these are set correctly"

Knowledge Article

Veeva Vault API Error "Could not verify the Veeva Vault administrator login and password; please confirm that these are set correctly"

Knowledge Article

Salesforce Provisioning Integration Error "Could not verify the Salesforce administrator credentials; please confirm that these are set correctly"

Loading

Okta Support - SuccessFactors API Error "Could not verify administrator credentials"