Veeva Vault API Error "Could not verify the Veeva Vault administrator login and password; please confirm that these are set correctly"
Dec 9, 2025
Okta Integration Network
Overview
The Veeva Vault API Credentials test fails with the following error visible in the Okta dashboard:
Could not verify the Veeva Vault administrator login and password; please confirm that these are set correctly.
Applies To
- Veeva Vault
- Provisioning Error
Cause
The error is due to one of the following:
- Under the General tab, the incorrect Veeva Vault URL has been configured.
- The Veeva Vault credentials used to create the API connection are invalid.
- The permissions for the account used to create the API connection are incorrect on the Veeva Vault side. Minimum requirements for API user:
- The Domain Admin flag should be set to ON.
- The user should be a Vault Owner or a System Admin.
Solution
-
Navigate to Okta Admin Console > Applications > Applications > Veeva Vault > General > ensure the correct Veeva Vault URL is configured:
-
Navigate to Okta Admin Console > Applications > Applications > Veeva Vault > Provisioning > Integration > click on the Edit button.
-
Enter a valid Admin Username and Admin Password.
-
Click Test API Credentials, verify if the connection was successful, and click Save.
