Admins who have custom domains and are trying to access the Okta Support Center via their Admin Console currently see an error page. Below is a temporary workaround that allows these customers to access the Okta Support Center.

Okta is working on a solution, and will come back with more information.

• Custom Domains

1. Click the “?” icon in the Admin Console and go to the Okta Support Center.

2. Continue with Okta Workforce Identity Cloud.

3. Instead of selecting the custom domain, click Find your organization.

4. Enter the non-custom okta org subdomain and add -admin, it should be the same as the on in the URL when looking in the admin console. If the non-custom okta org subdomain is companyX, then enter companyX-admin.

5. Upon clicking Continue, successful login to the Okta Support Center is achieved.