Access the Okta Support Center Using a Custom Domain

Administrators using a custom domain encounter an error page when attempting to access the Okta Support Center from the Admin Console. Bypass this error by selecting the option to find the organization and entering the non-custom Okta organization subdomain. Okta is actively developing a permanent resolution for this issue.

• Okta Support Center
• Custom Domains

How is the Okta Support Center accessed while using a custom domain?

Navigate to the Okta Support Center from the Admin Console, select the Okta Workforce Identity Cloud option, and manually enter the non-custom organization subdomain to authenticate successfully.

1. Click the ? icon in the Admin Console and select the Support Center.
    
   
   
2. Select Continue with Okta Workforce Identity Cloud.
   
   
   
3. Select Find your organization instead of choosing the custom domain.
   
   
   
4. Enter the non-custom Okta organization subdomain and append -admin.
   NOTE: The subdomain must match the one displayed in the URL when viewing the Admin Console. For example, if the non-custom Okta organization subdomain is companyX, enter companyX-admin.
   
   
   
5. Click Continue to log in to the Okta Support Center.