SalesLoft Provisioning Error "Unauthorized. Errors reported by remote server"
Last Updated:
Okta Classic Engine
Okta Identity Engine
Okta Integration Network
Overview
SalesLoft provisioning flow fails with the following error visible in the Okta dashboard:
Automatic provisioning of user <username> to app SalesLoft failed: Error while verifying if user <username> exists: Unauthorized. Errors reported by remote server
Applies To
- SalesLoft
- Provisioning
- Error
Cause
The API Token used to create the API connection is invalid.
Solution
- Go to Okta Admin Console and navigate to Applications > Applications > SalesLoft > Provisioning > Integration > Edit.
- In the API Token, enter the API token received from SalesLoft.
- Click Test API Credentials, verify the connection was successful, and then click Save.
- Navigate to Dashboard > Tasks. Any failed assignments should appear under Tasks.
- After identifying the failed task for the user that should be retried, click on Retry Selected.
