PagerDuty Provisioning "Error while verifying if user: HTTP error 401"

Jan 20, 2026

Okta Integration Network

Okta Classic Engine

Okta Identity Engine

Overview

PagerDuty provisioning flow fails with the following error visible in the Okta dashboard:

Automatic provisioning of user <username> to app PagerDuty failed: Error while verifying if user <username> exists: HTTP error 401

Screenshot of the HTTP error 401

Applies To

Cause

The API token used for creating the API connection is invalid.

Solution

Follow the steps or video below.

Go to Okta Admin Console and navigate to Applications > PagerDuty > Provisioning > Integration > Edit.
Enter the API key that was generated in the PagerDuty Administrator Portal in the API Token field.
Enter the admin username with admin or owner permissions in the Admin Username field.
Click Test API Credentials, verify the connection was successful, and then click Save.
Attempt the failed tasks again. Navigate to Dashboard > Tasks. Any failed assignments should appear under Tasks.

Tasks

After locating the failed task for the user that should be retried, click Retry Selected.

Related References