PagerDuty Import Error "An error occurred during import"
Jan 9, 2026
Okta Integration Network
Okta Classic Engine
Okta Identity Engine
Overview
PagerDuty import fails with the following error:
An error occurred during import
Applies To
- PagerDuty
- Provisioning
- Import
Cause
This error can be caused by special characters including emojis, mathematical symbols, and/or foreign characters in the user's name being imported from PagerDuty.
Solution
Follow the steps or video below:
-
Verify that all users being imported from PagerDuty do not contain any special characters, including emojis, mathematical symbols, and/or foreign characters in their names.
- Once the user name is corrected, attempt the import again.
Please contact Okta Support if the issue persists.
