Salesforce Import Error: "An error occurred during import"
Last Updated:
Okta Integration Network
Okta Classic Engine
Okta Identity Engine
Overview
Salesforce import fails with the following error:
An error occurred during import
Applies To
- Salesforce
- Provisioning
- Import
Cause
This error occurs when special characters, such as emojis, mathematical symbols, and/or foreign characters, are included in the group label or user name imported from Salesforce.
Solution
Follow the steps or video below:
- Verify that the groups and users that are trying to be imported from Salesforce do not have any special characters including emojis, mathematical symbols, and/or foreign characters in the name or label.
- Once the group label and/or user name are corrected (that is removal of any unsupported characters), the import can be attempted again.
