An error occurs during self-service registration when the Profile Enrollment Policy is incorrectly configured. Resolve this by verifying the Self-Service Registration settings and group assignments within the policy.
When a user attempts self-service registration, the Okta Sign-In Widget displays the following error:
Sign up is not enabled for this organization
- Okta Identity Engine (OIE)
- Sign-In Widget
- Profile Enrollment
- Self-Service Registration (SSR)
This error appears when a client invokes Self-Service Registration (SSR) using https://<url>/signin/register, but the associated Profile Enrollment Policy of the client is incorrectly configured. The following misconfigurations cause this error:
- The profile enrollment policy assigned to the client does not have SSR enabled.
- A profile enrollment policy has SSR enabled, but the application is not included in that policy.
- The profile enrollment policy has SSR enabled, the application is present in the policy, and the Add the user to group option specifies a group, but that group lacks assignment to the application.
- The Default application for the Sign-in Widget points to an application where any of the previous conditions are true, or the profile enrollment policy lacks a specified group.
How is the "Sign up is not enabled for this organization" error resolved?
To resolve this error, verify the Self-Service Registration settings and group assignments within the Profile Enrollment Policy by ensuring the following configurations are correct:
- Ensure a Profile Enrollment Policy has SSR enabled and includes the application.
- If the Add the user to group option specifies a group, ensure this group is also assigned to the application.
- If the application acts as the Default application for Sign-in Widget, add a group to the Add the user to group option in the profile enrollment policy and assign it to the application:
