This article clarifies the configuration required when Google licenses are not being automatically provisioned from Okta to Google Workspace users. The behavior is observed when users are assigned the application, but their corresponding licenses are not pushed to Google.
- Google Workspace
- User Lifecycle Management (LCM)
- Licenses
The behavior occurs because the Manage licenses on create and update setting in the Individual or Group application assignment drop-down menu is not set to true.
The following steps address the behavior by setting the configuration to automatically push license changes.
Choosing true allows changes to the user's Google licenses to be automatically pushed to Google when the end users are assigned or changed in the Universal Directory Profile Editor. Choosing false prevents any license information from being pushed.
- In Okta, select the Assignments tab for the Google Workspace application instance.
- To open the assignment settings, click the Pencil Icon next to the desired user or group.
- Select true from the Manage licenses on create update drop-down menu.
- Click Save to confirm the changes.
NOTE: Only certain groups of Google licenses can be individually selected, as some groups provide mutually exclusive options. For example, Admins can assign only one license selection at a time for Google Workspace and Google Drive. Choosing more than one license results in an error on the Tasks page, and only the first selection is honored. Admins also have the option to remove all Google Workspace licenses for the selected User or Group under the Deactivation options on the Edit User/Group Assignment screen.
