OIG Email Customisation Not Sent
Last Updated:
Administration
Okta Identity Engine
Overview
This article explains why Okta sends the Default Template for Okta Identity Governance (OIG) emails (Campaign Launched, Reassigned Review, etc.).
Applies To
- Okta Identity Governance (OIG)
- Okta Identity Engine (OIE)
- Custom Email Templates
- Customization
Cause
The cause behind the custom emails not being sent is that the organization does not have a custom email domain configured, or the branding that is accessed by users does not have a custom email domain configured.
Solution
Administrators will need to configure an email custom domain as described in Configure a custom email address.
